Business Law Part-2

Question-1

A merger between two or more companies that compete in the same business and geographical market is known as a(n) _____

A. horizontal merger

B. vertical merger

C. market extension merger

D. conglomerate merger

Question-2

Which of the following is considered real property?

A) a plantation

B) a car

C) a piece of furniture

D) a copyrighted song

Question-3

A transaction in which an owner transfers his or her personal property to another to be held, stored, or delivered or for some other purpose is known as a(n) ________.

A) arraignment

B) easement

C) bailment

D) accession

Question-4

The legal rights that an owner has to possess, use, and enjoy the property are known as ________.

A) future interests

B) estate in land

C) easement rights

D) estoppel by deed

Question-5

Which of the following replaced the General Agreement on Tariffs and Trade?

A) World Bank

B) World Trade Organization

C) International Monetary Fund

D) North American Free Trade Commission

Question-6

5) What function of the law is being served when passing laws that protect the U.S. government from the risk of being forcefully overthrown?

A) maintaining the status quo

B) shaping moral standards

C) facilitating orderly change

D) promoting social justice

Question-7

What was the key reason for the creation of law courts during the early development of the English common law?

A) to administer law in a uniform manner

B) to help merchants form a standardized set of commercial laws

C) to increase the power of the king in law-making

D) to facilitate legal disputes for the wealthy and influential

Question-8

Which of the following statements is true of the United States’ Foreign Commerce Clause?

A) Regulation of foreign commerce by state governments is unconstitutional.

B) A state can enact a law that forbids a foreign country from doing business in that state, if that country engages in activities that are not condoned by that state.

C) Direct regulation of foreign commerce by the federal government violates the Commerce Clause.

D) A state government is only permitted to regulate foreign trade indirectly.

Question-9

The tort of defamation of character requires a plaintiff to prove that the defendant __________.   

A. publicized a private fact about the plaintiff 

B. insulted people closely related to the plaintiff, such as family or friends 

C. published an untrue statement of fact about the plaintiff to a third party 

D. made one or more financial deals with the plaintiff under a false identity

Question-10

Which of the following is suitable for copyrighting?

A) buildings

B) musical compositions

C) business methods

D) product logos

Question-11

A(n) ________ is considered a less serious crime; not inherently evil but prohibited by society; and is punishable by fines or imprisonment for one year or less.

A) indictable offence

B) violation

C) felony

D) misdemeanour

Question-12

A contract is ________ if the offeror’s promise is answered with the offeree’s promise of acceptance.

A) unilateral contract

B) bilateral contract

C) executed contract

D) executory contract

Question-13

a contract that has been fully performed by both sides is called an ___ contract

A. executory

B. executed

C. option

D. executive

Question-14

A __________ is a distinct form of draft drawn by a financial institution and payable on demand.

 A. promissory note 

B. check 

C. deed 

D. letter of credit

Question-15

Marcus employs a real estate broker, Dean, to sell his house. Dean’s express powers are to advertise and market the house for sale, show the house to prospective buyers, and accept offers from them. He is not allowed to seal a deal without Marcus’ consent. Marcus goes away on a month-long trip where he cannot be contacted. During this time, a short circuit in the house causes a power outage. Dean uses his authority to hire an electrician to repair the circuits and restore electricity in the house. Marcus then comes back and pays Dean for the repairs. What is the nature of the agency that Dean used to fix the problem in the house?

A) implied agency

B) agency by ratification

C) power of attorney

D) express agency

Question-16

The _______ is a federal act legislated in 1970 that promotes safety in the workplace.

a. OSHA

b. FLSA

c. FMLA

d. ERISA

Question-17

The ________ oversees union elections, prevents employers and unions from engaging in illegal and unfair labor practices, and enforces and interprets certain federal labor laws.

A. NLRA

B. NLRB

C. AFL

D. CIO

Question-18

A limited partnership has two types of partners, ___

A. general partners and sole propreietors

B. general partners and limited partners

C. ordinary partners and liable partners

D. special partners and sole proprieters

Question-19

Which of the following is true for a corporation’s incorporation into a state? 

A. Domestic corporations can incorporate into only one state 

B. Domestic corporations can incorporate into all states that they conducts business in

C. Alien corporations can only incorporate into one state

D. Foreign corporations can incorporate into more than one state

Question-20

The Food, Drug, and Cosmetic Act is a federal statute that ________.

A) covers all food products including poultry and processed meat

B) grants approval for food additives, drugs, cosmetics, and medicinal devices

C) implements the Federal Meat Inspection Act enacted in 1906

D) protects the public by providing greater medical coverage from food-related illnesses

Question-21

The Consumer Product Safety Commission is ________.

A) a communion of two state-funded regulatory bodies working together to ensure consumer safety

B) a federal body created to ensure the safety of few consumer products like motor vehicles, boats, aircraft, and firearms

C) an independent federal administrative agency that regulates potentially dangerous consumer products

D) a federal agency working to ensure product safety standards for food, poultry, medicines, and medical devices

Question-22

Which of the following is true of the ownership rights of an abandoned property?

a. The finder and owner must share ownership of the property.

b. The finder acquires title to the property, even against its original owner.

c. The owner can reclaim his or her property completely from the finder.

d. The owner of the premises where property is mislaid is entitled to possession but cannot acquire title.

Question-23

Which of the following is true of a life tenant?

A) A life tenant has the right to sell the life estate at will.

B) A life tenant is a person who gives a life estate to another

C) A life tenant can possess the life estate to the point of rendering it worthless by permanent damage.

D) A life tenant is treated as the owner of the property for the duration of the life estate.

Question-24

The _____ is a staff of people that administers the day-to-day operations of the UN.

a. Council of Ministers

b. Security Council

c. General Assembly

d. Secretariat

Question-25

Which of the following statements is true of the European Union?

a. All issues have to be passed unanimously by EU members to be enforced.

b. Every country in the European Union has adopted the euro as its monetary unit.

c. Custom duties have been removed among member nations of the European Union.

d. Custom tariffs have been removed for trade between the EU and the rest of the world.

Business Law Part-2

Question-1

A merger between two or more companies that compete in the same business and geographical market is known as a(n) _____

A. horizontal merger

B. vertical merger

C. market extension merger

D. conglomerate merger

Question-2

Which of the following is considered real property?

A) a plantation

B) a car

C) a piece of furniture

D) a copyrighted song

Question-3

A transaction in which an owner transfers his or her personal property to another to be held, stored, or delivered or for some other purpose is known as a(n) ________.

A) arraignment

B) easement

C) bailment

D) accession

Question-4

The legal rights that an owner has to possess, use, and enjoy the property are known as ________.

A) future interests

B) estate in land

C) easement rights

D) estoppel by deed

Question-5

Which of the following replaced the General Agreement on Tariffs and Trade?

A) World Bank

B) World Trade Organization

C) International Monetary Fund

D) North American Free Trade Commission

Question-6

5) What function of the law is being served when passing laws that protect the U.S. government from the risk of being forcefully overthrown?

A) maintaining the status quo

B) shaping moral standards

C) facilitating orderly change

D) promoting social justice

Question-7

What was the key reason for the creation of law courts during the early development of the English common law?

A) to administer law in a uniform manner

B) to help merchants form a standardized set of commercial laws

C) to increase the power of the king in law-making

D) to facilitate legal disputes for the wealthy and influential

Question-8

Which of the following statements is true of the United States' Foreign Commerce Clause?

A) Regulation of foreign commerce by state governments is unconstitutional.

B) A state can enact a law that forbids a foreign country from doing business in that state, if that country engages in activities that are not condoned by that state.

C) Direct regulation of foreign commerce by the federal government violates the Commerce Clause.

D) A state government is only permitted to regulate foreign trade indirectly.

Question-9

The tort of defamation of character requires a plaintiff to prove that the defendant __________.   

A. publicized a private fact about the plaintiff 

B. insulted people closely related to the plaintiff, such as family or friends 

C. published an untrue statement of fact about the plaintiff to a third party 

D. made one or more financial deals with the plaintiff under a false identity

Question-10

Which of the following is suitable for copyrighting?

A) buildings

B) musical compositions

C) business methods

D) product logos

Question-11

A(n) ________ is considered a less serious crime; not inherently evil but prohibited by society; and is punishable by fines or imprisonment for one year or less.

A) indictable offence

B) violation

C) felony

D) misdemeanour

Question-12

A contract is ________ if the offeror's promise is answered with the offeree's promise of acceptance.

A) unilateral contract

B) bilateral contract

C) executed contract

D) executory contract

Question-13

a contract that has been fully performed by both sides is called an ___ contract

A. executory

B. executed

C. option

D. executive

Question-14

A __________ is a distinct form of draft drawn by a financial institution and payable on demand.

 A. promissory note 

B. check 

C. deed 

D. letter of credit

Question-15

Marcus employs a real estate broker, Dean, to sell his house. Dean’s express powers are to advertise and market the house for sale, show the house to prospective buyers, and accept offers from them. He is not allowed to seal a deal without Marcus’ consent. Marcus goes away on a month-long trip where he cannot be contacted. During this time, a short circuit in the house causes a power outage. Dean uses his authority to hire an electrician to repair the circuits and restore electricity in the house. Marcus then comes back and pays Dean for the repairs. What is the nature of the agency that Dean used to fix the problem in the house?

A) implied agency

B) agency by ratification

C) power of attorney

D) express agency

Question-16

The _______ is a federal act legislated in 1970 that promotes safety in the workplace.

a. OSHA

b. FLSA

c. FMLA

d. ERISA

Question-17

The ________ oversees union elections, prevents employers and unions from engaging in illegal and unfair labor practices, and enforces and interprets certain federal labor laws.

A. NLRA

B. NLRB

C. AFL

D. CIO

Question-18

A limited partnership has two types of partners, ___

A. general partners and sole propreietors

B. general partners and limited partners

C. ordinary partners and liable partners

D. special partners and sole proprieters

Question-19

Which of the following is true for a corporation’s incorporation into a state? 

A. Domestic corporations can incorporate into only one state 

B. Domestic corporations can incorporate into all states that they conducts business in

C. Alien corporations can only incorporate into one state

D. Foreign corporations can incorporate into more than one state

Question-20

The Food, Drug, and Cosmetic Act is a federal statute that ________.

A) covers all food products including poultry and processed meat

B) grants approval for food additives, drugs, cosmetics, and medicinal devices

C) implements the Federal Meat Inspection Act enacted in 1906

D) protects the public by providing greater medical coverage from food-related illnesses

Question-21

The Consumer Product Safety Commission is ________.

A) a communion of two state-funded regulatory bodies working together to ensure consumer safety

B) a federal body created to ensure the safety of few consumer products like motor vehicles, boats, aircraft, and firearms

C) an independent federal administrative agency that regulates potentially dangerous consumer products

D) a federal agency working to ensure product safety standards for food, poultry, medicines, and medical devices

Question-22

Which of the following is true of the ownership rights of an abandoned property?

a. The finder and owner must share ownership of the property.

b. The finder acquires title to the property, even against its original owner.

c. The owner can reclaim his or her property completely from the finder.

d. The owner of the premises where property is mislaid is entitled to possession but cannot acquire title.

Question-23

Which of the following is true of a life tenant?

A) A life tenant has the right to sell the life estate at will.

B) A life tenant is a person who gives a life estate to another

C) A life tenant can possess the life estate to the point of rendering it worthless by permanent damage.

D) A life tenant is treated as the owner of the property for the duration of the life estate.

Question-24

The _____ is a staff of people that administers the day-to-day operations of the UN.

a. Council of Ministers

b. Security Council

c. General Assembly

d. Secretariat

Question-25

Which of the following statements is true of the European Union?

a. All issues have to be passed unanimously by EU members to be enforced.

b. Every country in the European Union has adopted the euro as its monetary unit.

c. Custom duties have been removed among member nations of the European Union.

d. Custom tariffs have been removed for trade between the EU and the rest of the world.

Climate Change

Some people you know say they don’t believe that the climate is changing.  After this week’s readings, how would you respond?

Prepare a 5- to 8-slide PowerPoint® presentation with detailed speaker notes including:

    How scientists learn about past global temperatures and climates.

    The greenhouse effect.

    Greenhouse gases and their role in current climate change.

    One piece of data scientists offer to show that the climate is changing globally (see this NASA website: http://climate.nasa.gov/evidence/ ).

    Expected impacts of climate change in your area (this EPA website is very helpful: www3.epa.gov/climatechange/impacts/).

9 slides with references, speakers note, and graphics.

 

Climate Change

Some people you know say they don't believe that the climate is changing.  After this week's readings, how would you respond?

Prepare a 5- to 8-slide PowerPoint® presentation with detailed speaker notes including:

    How scientists learn about past global temperatures and climates.

    The greenhouse effect.

    Greenhouse gases and their role in current climate change.

    One piece of data scientists offer to show that the climate is changing globally (see this NASA website: http://climate.nasa.gov/evidence/ ).

    Expected impacts of climate change in your area (this EPA website is very helpful: www3.epa.gov/climatechange/impacts/).

9 slides with references, speakers note, and graphics.

 

Business Law Part-1

Question-1

Halfren, a county in the state of Halizona, is extremely earthquake-prone. A committee set up by the governor to study the effects of past earthquakes found that a new technique of using steel reinforcements in building columns would help reduce overall damages. The findings were put to a debate at the local town hall, where it was accepted by a majority of the residents of Halfren. The state government then passed a law making it mandatory to use the new steel-reinforced columns while constructing new buildings in Halfren. Which of the following function of the law did the state government of Halizona exhibit in this case?

A) promoting social justice

B) maximizing individual freedom

C) shaping moral standards

D) facilitating orderly change

Question-2

Ordinances are codified laws that are issued by ________.

A) the President of the United States

B) the state legislature

C) Supreme Court judges

D) local government bodies

Question-3

The ________ requires that government statutes, ordinances, regulations, and other laws be clear on their face and not overly broad in scope.

A) procedural due process

B) substantive due process

C) intermediate scrutiny test

D) rational scrutiny test

Question-4

Libel and Slander constitute ___

A) the tort of outrage

B) defamation of character

C) the tort of appropriation

D) intentional misrepresentation

Question-5

A closely guarded formula for a recipe protected by a soft drink manufacturer would be considered as an example of a ________.

A) copyright

B) patent

C) trademark

D) trade secret

Question-6

A(n) ________ is a charge of having committed a crime, usually a felony, based on the judgment of a grand jury.

A) indictment

B) information statement

C) arraignment

D) plea

Question-7

The fraudulent creation or alteration of a written document that affects the legal liability of another person is called:

extortion.

larceny.

embezzlement.

forgery.

Question-8

Michael opens an online store where people from all over the world can purchase and download iphone apps. Which of the following should Michael consult to know the rules of trading through his online store? 

Common low of contracts 

Objective law of contracts 

UCITA 

UCC

Question-9

Which of the following must a promissory note contain to make it negotiable?

A) an acknowledgement of debt

B) an implied promise to pay

C) an unconditional promise to pay

D) a promise to negotiate

Question-10

If a person employs an architect to design the layout of his or her own home, it would constitute a(n) ________ relationship.

A) employer-employee

B) principal-independent contractor

C) principal-agent

D) agent-independent contractor

Question-11

Harrison hires an agent to look for a three-bedroom house in Atlanta. Elaine, the agent, finds a three-bedroom house within Harrison’s budget but buys it herself without informing Harrison. This is an instance of the agent ________.

A) self-dealing

B) conflict of interest with the principal

C) competing with the principal

D) usurping an opportunity

Question-12

What is the employer’s advantage in offering workers’ compensation?

A) The employer need not pay for workers’ compensation insurance.

B) The employer is exempt from having to offer paid medical leave.

C) The employer can avoid a lawsuit by an injured worker.

D) The employer can offer lower basic pay to workers

Question-13

Under a(n) ________ agreement, an employer agrees to hire only employees who are already members of a union.

A) union shop

B) agency shop

C) confirmed shop

D) closed shop

Question-14

which of the following is true of a union shop agreement while hiring an employee?

a- the employee must join the union within a certain time after employment.

b- the employee does not join the union but pays an agency fee

c- the employee must be skilled worker represented by more than one union

d- the employee must be represented by more than one union.

Question-15

An employee who believes that he or she is being sexually harassed has a duty to report the harassment to the ________.

A) EEOC

B) FEPA

C) employer

D) law enforcement authorities

Question-16

________ discrimination occurs when an employer discriminates against an entire protected class 

A) Disparate-treatment

B) Disparate-impact

C) Favored-treatment

D) Unfair-impact

Question-17

Which of the following is a right to which every general partner is entitled under the Uniform Partnership Act?

A) right to remuneration

B) right to free and open speech

C) right to return of capital

D) right to legal action

Question-18

Which of the following happens when a general partner withdraws from a limited partnership? 

A. The partnership must be sold.

 B. The partnership is transferred. 

C. The partnership is dissolved. 

D. The partnership operates normally.

Question-19

Who among the following elects members of the board of directors for a corporation?

A. The CEO

B. Corporate officers

C. Shareholders

D. Employees

Question-20

Which of the following is true regarding FDA regulations for cosmetics?

A. There is no law in the United States against animal testing for cosmetics.

B. All substances and preparations for cosmetic use are chemically proven to be free from carcinogens before sale by the FDA.

C. Ordinary household soap is evaluated in terms of its quality and safety as a cosmetic good under the FDA.

D. New cosmetics are released on the market only if they have the “CRUELTY-FREE” label on their package.

Question-21

Which of the following is true of an LLC

a-an LLC is governed by federal law

b- an LLC is regarded as a seperate legal entity

c- an LLC cannot hold title to property

d-an LLC’s owners are called specific partners

Question-22

Portman, who runs a computer hardware store, had signed a contract with Stewie Inc. to deliver 125 computer monitors. He was to deliver it by the 5th of August, but by the 3rd of August, Portman could not arrange for the monitors, as his usual supplier was not available. Portman then decided to go to another supplier who had a higher selling price rather than cancel the contract with Stewie Inc. as he believed it was his duty to do so. What of the following moral theories matches Portman’s behavior?

A) Kantian ethics

B) utilitarianism

C) Rawls’s social justice theory

D) moral relativism

Question-23

________ are federal agencies that have broad regulatory powers over key areas of the national economy.

A) Independent federal administrative agencies

B) State administrative agencies

C) Law enforcement agencies

D) Cabinet-level federal departments

Question-24

The ________ is a federal administrative agency that is primarily responsible for regulating the safety of meat, poultry, and other food products.

A) U.S. Department of Agriculture

B) Consumer Product Safety Commission

C) Food and Drug Administration

D) Federal Trade Commission

Question-25

Which of the following federal administrative agencies enacts the Clean Water Act?

A) the Environmental Investigation Agency

B) the Environmental Protection Agency

C) the Ministry of Environmental Protection

D) the Association of Environmental Professionals

Business Law Part-1

Question-1

Halfren, a county in the state of Halizona, is extremely earthquake-prone. A committee set up by the governor to study the effects of past earthquakes found that a new technique of using steel reinforcements in building columns would help reduce overall damages. The findings were put to a debate at the local town hall, where it was accepted by a majority of the residents of Halfren. The state government then passed a law making it mandatory to use the new steel-reinforced columns while constructing new buildings in Halfren. Which of the following function of the law did the state government of Halizona exhibit in this case?

A) promoting social justice

B) maximizing individual freedom

C) shaping moral standards

D) facilitating orderly change

Question-2

Ordinances are codified laws that are issued by ________.

A) the President of the United States

B) the state legislature

C) Supreme Court judges

D) local government bodies

Question-3

The ________ requires that government statutes, ordinances, regulations, and other laws be clear on their face and not overly broad in scope.

A) procedural due process

B) substantive due process

C) intermediate scrutiny test

D) rational scrutiny test

Question-4

Libel and Slander constitute ___

A) the tort of outrage

B) defamation of character

C) the tort of appropriation

D) intentional misrepresentation

Question-5

A closely guarded formula for a recipe protected by a soft drink manufacturer would be considered as an example of a ________.

A) copyright

B) patent

C) trademark

D) trade secret

Question-6

A(n) ________ is a charge of having committed a crime, usually a felony, based on the judgment of a grand jury.

A) indictment

B) information statement

C) arraignment

D) plea

Question-7

The fraudulent creation or alteration of a written document that affects the legal liability of another person is called:

extortion.

larceny.

embezzlement.

forgery.

Question-8

Michael opens an online store where people from all over the world can purchase and download iphone apps. Which of the following should Michael consult to know the rules of trading through his online store? 

Common low of contracts 

Objective law of contracts 

UCITA 

UCC

Question-9

Which of the following must a promissory note contain to make it negotiable?

A) an acknowledgement of debt

B) an implied promise to pay

C) an unconditional promise to pay

D) a promise to negotiate

Question-10

If a person employs an architect to design the layout of his or her own home, it would constitute a(n) ________ relationship.

A) employer-employee

B) principal-independent contractor

C) principal-agent

D) agent-independent contractor

Question-11

Harrison hires an agent to look for a three-bedroom house in Atlanta. Elaine, the agent, finds a three-bedroom house within Harrison’s budget but buys it herself without informing Harrison. This is an instance of the agent ________.

A) self-dealing

B) conflict of interest with the principal

C) competing with the principal

D) usurping an opportunity

Question-12

What is the employer's advantage in offering workers' compensation?

A) The employer need not pay for workers' compensation insurance.

B) The employer is exempt from having to offer paid medical leave.

C) The employer can avoid a lawsuit by an injured worker.

D) The employer can offer lower basic pay to workers

Question-13

Under a(n) ________ agreement, an employer agrees to hire only employees who are already members of a union.

A) union shop

B) agency shop

C) confirmed shop

D) closed shop

Question-14

which of the following is true of a union shop agreement while hiring an employee?

a- the employee must join the union within a certain time after employment.

b- the employee does not join the union but pays an agency fee

c- the employee must be skilled worker represented by more than one union

d- the employee must be represented by more than one union.

Question-15

An employee who believes that he or she is being sexually harassed has a duty to report the harassment to the ________.

A) EEOC

B) FEPA

C) employer

D) law enforcement authorities

Question-16

________ discrimination occurs when an employer discriminates against an entire protected class 

A) Disparate-treatment

B) Disparate-impact

C) Favored-treatment

D) Unfair-impact

Question-17

Which of the following is a right to which every general partner is entitled under the Uniform Partnership Act?

A) right to remuneration

B) right to free and open speech

C) right to return of capital

D) right to legal action

Question-18

Which of the following happens when a general partner withdraws from a limited partnership? 

A. The partnership must be sold.

 B. The partnership is transferred. 

C. The partnership is dissolved. 

D. The partnership operates normally.

Question-19

Who among the following elects members of the board of directors for a corporation?

A. The CEO

B. Corporate officers

C. Shareholders

D. Employees

Question-20

Which of the following is true regarding FDA regulations for cosmetics?

A. There is no law in the United States against animal testing for cosmetics.

B. All substances and preparations for cosmetic use are chemically proven to be free from carcinogens before sale by the FDA.

C. Ordinary household soap is evaluated in terms of its quality and safety as a cosmetic good under the FDA.

D. New cosmetics are released on the market only if they have the “CRUELTY-FREE” label on their package.

Question-21

Which of the following is true of an LLC

a-an LLC is governed by federal law

b- an LLC is regarded as a seperate legal entity

c- an LLC cannot hold title to property

d-an LLC's owners are called specific partners

Question-22

Portman, who runs a computer hardware store, had signed a contract with Stewie Inc. to deliver 125 computer monitors. He was to deliver it by the 5th of August, but by the 3rd of August, Portman could not arrange for the monitors, as his usual supplier was not available. Portman then decided to go to another supplier who had a higher selling price rather than cancel the contract with Stewie Inc. as he believed it was his duty to do so. What of the following moral theories matches Portman's behavior?

A) Kantian ethics

B) utilitarianism

C) Rawls's social justice theory

D) moral relativism

Question-23

________ are federal agencies that have broad regulatory powers over key areas of the national economy.

A) Independent federal administrative agencies

B) State administrative agencies

C) Law enforcement agencies

D) Cabinet-level federal departments

Question-24

The ________ is a federal administrative agency that is primarily responsible for regulating the safety of meat, poultry, and other food products.

A) U.S. Department of Agriculture

B) Consumer Product Safety Commission

C) Food and Drug Administration

D) Federal Trade Commission

Question-25

Which of the following federal administrative agencies enacts the Clean Water Act?

A) the Environmental Investigation Agency

B) the Environmental Protection Agency

C) the Ministry of Environmental Protection

D) the Association of Environmental Professionals

eBusiness MCQ Score 100%

Question 1 of 20 5.0 Points 

__________ marketing refers to the process of developing solid knowledge about customers and their likes and dislikes by tracking and using the pattern and content of communications to and from the customers. 

A. Profile 

B. Customer focused 

C. Closed-loop 

D. Responsive 

Question 2 of 20 5.0 Points 

__________ refers to the ability of a business to identify and target individual customers, as with pointcast technologies. 

A. Addressability 

B. Accountability 

C. Customer-centric 

D. Modularization 

Question 3 of 20 5.0 Points 

Prior to the emergence of relationship marketing, business researchers and practitioners emphasized the importance of understanding and implementing practices that promoted a company’s ability to: 

A. bring a product to market. 

B. complete transactions. 

C. compete in the marketplace. 

D. increase product prices. 

Question 4 of 20 5.0 Points 

__________ exists when an interaction between two parties indicates cooperative actions undertaken for mutual benefit; that is, the customer becomes an active partner in creating the nature of the exchange. 

A. Synthesis 

B. Symbiosis 

C. A continuum 

D. A collaborative orientation 

Question 5 of 20 5.0 Points 

Which of the following is NOT one of the fundamental shifts in the ways that business researchers and practitioners address business exchange? 

A. From a competition focus to a cooperation focus 

B. From a discrete, company-based focus to a networked focus 

C. From a relational exchange focus to a transactional focus 

D. From a product focus to a person focus 

Question 6 of 20 5.0 Points 

By integrating and analyzing stored data, through a process known as data __________, businesses can better match targeted offers to customer needs and expectations. 

A. analysis 

B. warehousing 

C. management 

D. mining 

Question 7 of 20 5.0 Points 

Customer __________ management is the oversight of the set of interactions between a company and its customers, from initial contact through customer support. 

A. lifetime value 

B. relationship 

C. life cycle 

D. expectations 

Question 8 of 20 5.0 Points 

__________ is exhibited as willingness to rely on an exchange partner, based on perceptions of the partner’s reliability and integrity. 

A. Trust 

B. Commitment 

C. Satisfaction 

D. Relationship 

Question 9 of 20 5.0 Points 

A(n) __________ is a software agent that can learn a customer’s preferences, and then carry out search actions that match this knowledge with knowledge of other user’s preferences. 

A. search engine 

B. recommender system 

C. CRM system 

D. smart card 

Question 10 of 20 5.0 Points 

Which of the following is NOT an expectation of a payment system? 

A. Integrity 

B. Confidentiality 

C. Authority 

D. Authentication 

Question 11 of 20 5.0 Points 

As a communication resource, the Internet serves as a __________, or a means for closing the marketing loop by obtaining feedback about the product experience from the consumer. 

A. marketing agent 

B. response device 

C. database 

D. transference device 

Question 12 of 20 5.0 Points 

__________ theory provides a framework that integrates complaint management processes with psychological measures of relational exchange. 

A. Decision 

B. Delivery 

C. Justice 

D. Response 

Question 13 of 20 5.0 Points 

Which of the following is NOT a basis for assessing distributive justice? 

A. Distributive expectation 

B. Distributive equity 

C. Distributive equality 

D. Distributive needs 

Question 14 of 20 5.0 Points 

__________ are dimensions that reflect the behaviors and expectations of behavior in a particular buyer-seller relationship. 

A. Legal bonds 

B. Cooperative norms 

C. Operational linkages 

D. All of the above 

Question 15 of 20 5.0 Points 

B2B customers in the high-tech industry prefer __________ for customer service communications. 

A. telephone contact 

B. CRM 

C. the Internet 

D. self-service 

Question 16 of 20 5.0 Points 

Which of the following is NOT a characteristic that defines software agents? 

A. Collaborative 

B. Agency 

C. Intelligence 

D. Mobility 

Question 17 of 20 5.0 Points 

Which of the following is NOT a dimension of perceived justice applied when a customer evaluates the quality of complaint handling? 

A. Distributive 

B. Interactional 

C. Transactional 

D. Procedural 

Question 18 of 20 5.0 Points 

Satisfaction is most linked to: 

A. product awareness. 

B. recommendations. 

C. trust. 

D. sales. 

Question 19 of 20 5.0 Points 

Which of the following is NOT an aspect of transactional trust? 

A. Integrity 

B. Authority 

C. Confidentiality 

D. Authentication 

Question 20 of 20 5.0 Points 

Relationship profiles are based on relationship: 

A. indicators. 

B. connectors. 

C. exchanges. 

D. authentication.

eBusiness MCQ Score 100%

Question 1 of 20 5.0 Points 

__________ marketing refers to the process of developing solid knowledge about customers and their likes and dislikes by tracking and using the pattern and content of communications to and from the customers. 

A. Profile 

B. Customer focused 

C. Closed-loop 

D. Responsive 

Question 2 of 20 5.0 Points 

__________ refers to the ability of a business to identify and target individual customers, as with pointcast technologies. 

A. Addressability 

B. Accountability 

C. Customer-centric 

D. Modularization 

Question 3 of 20 5.0 Points 

Prior to the emergence of relationship marketing, business researchers and practitioners emphasized the importance of understanding and implementing practices that promoted a company’s ability to: 

A. bring a product to market. 

B. complete transactions. 

C. compete in the marketplace. 

D. increase product prices. 

Question 4 of 20 5.0 Points 

__________ exists when an interaction between two parties indicates cooperative actions undertaken for mutual benefit; that is, the customer becomes an active partner in creating the nature of the exchange. 

A. Synthesis 

B. Symbiosis 

C. A continuum 

D. A collaborative orientation 

Question 5 of 20 5.0 Points 

Which of the following is NOT one of the fundamental shifts in the ways that business researchers and practitioners address business exchange? 

A. From a competition focus to a cooperation focus 

B. From a discrete, company-based focus to a networked focus 

C. From a relational exchange focus to a transactional focus 

D. From a product focus to a person focus 

Question 6 of 20 5.0 Points 

By integrating and analyzing stored data, through a process known as data __________, businesses can better match targeted offers to customer needs and expectations. 

A. analysis 

B. warehousing 

C. management 

D. mining 

Question 7 of 20 5.0 Points 

Customer __________ management is the oversight of the set of interactions between a company and its customers, from initial contact through customer support. 

A. lifetime value 

B. relationship 

C. life cycle 

D. expectations 

Question 8 of 20 5.0 Points 

__________ is exhibited as willingness to rely on an exchange partner, based on perceptions of the partner’s reliability and integrity. 

A. Trust 

B. Commitment 

C. Satisfaction 

D. Relationship 

Question 9 of 20 5.0 Points 

A(n) __________ is a software agent that can learn a customer’s preferences, and then carry out search actions that match this knowledge with knowledge of other user’s preferences. 

A. search engine 

B. recommender system 

C. CRM system 

D. smart card 

Question 10 of 20 5.0 Points 

Which of the following is NOT an expectation of a payment system? 

A. Integrity 

B. Confidentiality 

C. Authority 

D. Authentication 

Question 11 of 20 5.0 Points 

As a communication resource, the Internet serves as a __________, or a means for closing the marketing loop by obtaining feedback about the product experience from the consumer. 

A. marketing agent 

B. response device 

C. database 

D. transference device 

Question 12 of 20 5.0 Points 

__________ theory provides a framework that integrates complaint management processes with psychological measures of relational exchange. 

A. Decision 

B. Delivery 

C. Justice 

D. Response 

Question 13 of 20 5.0 Points 

Which of the following is NOT a basis for assessing distributive justice? 

A. Distributive expectation 

B. Distributive equity 

C. Distributive equality 

D. Distributive needs 

Question 14 of 20 5.0 Points 

__________ are dimensions that reflect the behaviors and expectations of behavior in a particular buyer-seller relationship. 

A. Legal bonds 

B. Cooperative norms 

C. Operational linkages 

D. All of the above 

Question 15 of 20 5.0 Points 

B2B customers in the high-tech industry prefer __________ for customer service communications. 

A. telephone contact 

B. CRM 

C. the Internet 

D. self-service 

Question 16 of 20 5.0 Points 

Which of the following is NOT a characteristic that defines software agents? 

A. Collaborative 

B. Agency 

C. Intelligence 

D. Mobility 

Question 17 of 20 5.0 Points 

Which of the following is NOT a dimension of perceived justice applied when a customer evaluates the quality of complaint handling? 

A. Distributive 

B. Interactional 

C. Transactional 

D. Procedural 

Question 18 of 20 5.0 Points 

Satisfaction is most linked to: 

A. product awareness. 

B. recommendations. 

C. trust. 

D. sales. 

Question 19 of 20 5.0 Points 

Which of the following is NOT an aspect of transactional trust? 

A. Integrity 

B. Authority 

C. Confidentiality 

D. Authentication 

Question 20 of 20 5.0 Points 

Relationship profiles are based on relationship: 

A. indicators. 

B. connectors. 

C. exchanges. 

D. authentication.

eBusiness Strategy Part-2

Question-1

A company that uses its Web page to promote, inform, and advertise its products and provide easy directions and contact numbers to its retail outlets is engaging in:

 A. e-business.

B. e-trade.

C. e-commerce.

D. electronic data interchange

 

Question-2

The organization of different topics related to a central purpose is known as a(n):

A. analysis.

B. syllogism.

C. framework.

D. concept

 

Question-3

An important issue for businesses in the online environment is:

A. promotion efforts associated with the production of product information.

B. what types of models and strategies work for reaching company goals.

C. ensuring that all products are equally suited to the online marketplace.

D. how to use the Internet as a resource for acquiring information

 

Question-4

The extent to which a resource is targeted towards a specific individual can be described as:

A. exclusivity.

 B. ubiquity.

C. specialization.

D. personalization.

 

Question-5

By eliminating the need for middlemen, the Internet enables businesses to conduct which product distribution process?

A. Multichanneling

B. Disintermediation

C. Telecommuting

D. Reintermediation

 

Question-6

Travel services, such as Expedia and Travelocity, demonstrate that online marketing can boost consumption of:

A. perishable goods.

B. off-line services.

C. search goods.

D. search goods

 

Question-7

The ability to communicate instantly without regard to physical proximity has led to:

A.      Platforming

B.      telecommuting.

C.      reintermediation.

D.      multichanneling

 

Question-8

The “eight-second rule” describes:

A. the download speed limit of most potential Internet customers.

B. the data transfer speed of a high-speed Internet connection.

C. the processing speed of a DSL line connection.

D. the Internet connection speed of a wireless connection

 

Question-9

__________ refers to the nature of the relationship between one of the agents and the computing environment.

A. Sensory breadth

B. Telepresence vividness

C. Real-time activity

D. Machine interactivity

 

Question-10

The __________ decides whether Internet service providers will be required to offer access to high-speed Internet capabilities.

A. ICANN

B. FTC

C. FCC

D. FDA 

 

Question-11

The “digital divide” refers to:

A.    The rivalry between national and local ISPs.

B.    the benefits and opportunities that users have that non-users have not.

C.    the access and transfer speeds of wireless versus wired Internet connections.

D.    the difference between universal service and government-regulated service.

 

Question-12

A bit is either:

A. in digital or analog form.

B. a 1 or 0.

C. divided into a packet or a datagram.

D. a decimal or a pixel.

 

Question-13

Which of the following is an internal data source?

A. A customer service report

B. An online survey

C. A database of competitor profiles

D. A list of industry patents

 

Question-14

The first stage in the business research process is:

A. data collection.

B. plan development.

C. diagnostic.

D. defining the question

 

Question-15

Which of the following online research activities endangers a respondent’s privacy?

A. Focus groups

B. Online surveys

C. Listservs

D. E-mail

 

Question-16

Which is NOT an Internet-related benefit for business researchers?

A. The ability to gather related information across a wide array of sources

B. The ability to rely on a single data source

C. The ability to upgrade knowledge bases rapidly

D. The ability to use Internet technology to integrate the results of market research with decision-making processes

 

Question-17

Transaction-based sites include which of the following?

A. Sites that give customers detailed information about the corporation’s strategic focus

B. Sites that provide FAQs, online manuals, and live customer support

C. Sites that allow consumers to buy goods and services via the Internet

D. Sites that inform customers about product rollouts and promotions

 

Question-18

The Internet enables companies to send messages to specifically targeted audiences, a process known as:

A. broadcasting.

B. non-modality.

C. narrowcasting.

D. spamming

 

Question-19

Spamming is a form of which type of communication?

A. Push communication

B. Pull communication

C. Pointcasting

D. Modal

 

Question-20

Choosing from product options on a series of drop-down menus on a Web page is an example of:

A. collaborative customization.

B. adaptive customization.

C. collaborative personalization.

D. adaptive personalization

 

Question-21

Companies with Web sites with no history of visitor activity or search engines with high amounts of traffic usually choose to use the __________ payment model for online advertising.

A. cost-per-thousand exposures

B. Shoshkele

C. cost per click-through

D. flat-fee

 

Question-22

__________ marketing refers to the process of developing solid knowledge about customers and their likes and dislikes by tracking and using the pattern and content of communications to and from the customers.
A. Profile
B. Customer focused
C. Closed-loop
D. Responsive

 

Question-23

__________ refers to the ability of a business to identify and target individual customers, as with pointcast technologies.
A. Addressability
B. Accountability
C. Customer-centric
D. Modularization

 

Question-24

As a communication resource, the Internet serves as a __________, or a means for closing the marketing loop by obtaining feedback about the product experience from the consumer.
A. marketing agent
B. response device
C. database
D. transference device

 

Question-25

__________ theory provides a framework that integrates complaint management processes with psychological measures of relational exchange.
A. Decision
B. Delivery
C. Justice
D. Response

 

 

 

 

eBusiness Strategy Part-2

Question-1

A company that uses its Web page to promote, inform, and advertise its products and provide easy directions and contact numbers to its retail outlets is engaging in:

 A. e-business.

B. e-trade.

C. e-commerce.

D. electronic data interchange

 

Question-2

The organization of different topics related to a central purpose is known as a(n):

A. analysis.

B. syllogism.

C. framework.

D. concept

 

Question-3

An important issue for businesses in the online environment is:

A. promotion efforts associated with the production of product information.

B. what types of models and strategies work for reaching company goals.

C. ensuring that all products are equally suited to the online marketplace.

D. how to use the Internet as a resource for acquiring information

 

Question-4

The extent to which a resource is targeted towards a specific individual can be described as:

A. exclusivity.

 B. ubiquity.

C. specialization.

D. personalization.

 

Question-5

By eliminating the need for middlemen, the Internet enables businesses to conduct which product distribution process?

A. Multichanneling

B. Disintermediation

C. Telecommuting

D. Reintermediation

 

Question-6

Travel services, such as Expedia and Travelocity, demonstrate that online marketing can boost consumption of:

A. perishable goods.

B. off-line services.

C. search goods.

D. search goods

 

Question-7

The ability to communicate instantly without regard to physical proximity has led to:

A.      Platforming

B.      telecommuting.

C.      reintermediation.

D.      multichanneling

 

Question-8

The “eight-second rule” describes:

A. the download speed limit of most potential Internet customers.

B. the data transfer speed of a high-speed Internet connection.

C. the processing speed of a DSL line connection.

D. the Internet connection speed of a wireless connection

 

Question-9

__________ refers to the nature of the relationship between one of the agents and the computing environment.

A. Sensory breadth

B. Telepresence vividness

C. Real-time activity

D. Machine interactivity

 

Question-10

The __________ decides whether Internet service providers will be required to offer access to high-speed Internet capabilities.

A. ICANN

B. FTC

C. FCC

D. FDA 

 

Question-11

The “digital divide” refers to:

A.    The rivalry between national and local ISPs.

B.    the benefits and opportunities that users have that non-users have not.

C.    the access and transfer speeds of wireless versus wired Internet connections.

D.    the difference between universal service and government-regulated service.

 

Question-12

A bit is either:

A. in digital or analog form.

B. a 1 or 0.

C. divided into a packet or a datagram.

D. a decimal or a pixel.

 

Question-13

Which of the following is an internal data source?

A. A customer service report

B. An online survey

C. A database of competitor profiles

D. A list of industry patents

 

Question-14

The first stage in the business research process is:

A. data collection.

B. plan development.

C. diagnostic.

D. defining the question

 

Question-15

Which of the following online research activities endangers a respondent’s privacy?

A. Focus groups

B. Online surveys

C. Listservs

D. E-mail

 

Question-16

Which is NOT an Internet-related benefit for business researchers?

A. The ability to gather related information across a wide array of sources

B. The ability to rely on a single data source

C. The ability to upgrade knowledge bases rapidly

D. The ability to use Internet technology to integrate the results of market research with decision-making processes

 

Question-17

Transaction-based sites include which of the following?

A. Sites that give customers detailed information about the corporation’s strategic focus

B. Sites that provide FAQs, online manuals, and live customer support

C. Sites that allow consumers to buy goods and services via the Internet

D. Sites that inform customers about product rollouts and promotions

 

Question-18

The Internet enables companies to send messages to specifically targeted audiences, a process known as:

A. broadcasting.

B. non-modality.

C. narrowcasting.

D. spamming

 

Question-19

Spamming is a form of which type of communication?

A. Push communication

B. Pull communication

C. Pointcasting

D. Modal

 

Question-20

Choosing from product options on a series of drop-down menus on a Web page is an example of:

A. collaborative customization.

B. adaptive customization.

C. collaborative personalization.

D. adaptive personalization

 

Question-21

Companies with Web sites with no history of visitor activity or search engines with high amounts of traffic usually choose to use the __________ payment model for online advertising.

A. cost-per-thousand exposures

B. Shoshkele

C. cost per click-through

D. flat-fee

 

Question-22

__________ marketing refers to the process of developing solid knowledge about customers and their likes and dislikes by tracking and using the pattern and content of communications to and from the customers.
A. Profile
B. Customer focused
C. Closed-loop
D. Responsive

 

Question-23

__________ refers to the ability of a business to identify and target individual customers, as with pointcast technologies.
A. Addressability
B. Accountability
C. Customer-centric
D. Modularization

 

Question-24

As a communication resource, the Internet serves as a __________, or a means for closing the marketing loop by obtaining feedback about the product experience from the consumer.
A. marketing agent
B. response device
C. database
D. transference device

 

Question-25

__________ theory provides a framework that integrates complaint management processes with psychological measures of relational exchange.
A. Decision
B. Delivery
C. Justice
D. Response