Unit-1 DB Component of quality
You are having a discussion with your coworkers about what constitutes quality in health care and why these are the essential components of quality.
Answer the following questions:
What are the components of quality?
What 3 ways can you create quality within the healthcare organization for the patient?
Who are your customers and what does it take to satisfy the customer?
What are the customers service expectations and how do they vary between the different types of customers?
Unit-1 IP: Vision and Mission
As a manager of a health care organization, your goal is to create a successful environment for customers, patients, and staff, and planning is what makes this possible. A strategic plan will help maintain the environment you are currently in, provide input to what capabilities your organization has currently to use within this plan, change the organization based on the needs determined, and guide your organization to where it plans to go in the future.
Instructions
Research online at least 3 existing health care organizations for examples of mission and vision statements. Use them as a reference point when creating your own strategic plan.
You are to complete the following portions of your health care organization strategic plan:
Name your health care organization
Describe the health care organization for which you are creating a strategic plan.
Include details about the population it serves and the services provided.
Identify the organization’s core competencies.
How are core competencies giving the organization an important difference in providing customer benefits and perceived value?
Identify the expectations and needs of the health care customer within that population.
Create the organization’s vision statement.
Where do you want this organization to go?
What is your personal vision for this organization?
Does the organization address customer service within the vision statement?
Does the organization address the commitment to quality and value?
Does your vision statement involve the employees?
Define the organization’s mission statement.
What is the reason that this organization was created?
Does the organization address customer service within the mission statement?
Does the organization address the commitment to value and quality?
Unit-2 DB
You have a manager’s meeting approaching, and you need to be prepared to discuss the selected topics.
The following statement has been brought to the attention the management team:
Healthcare organizations should get rid of employees that do not match their organizational culture.
Address the following:
Explain your position on the statement.
Include at least 2 reasons to back up your position.
Discuss any potential legal or ethical issues that might be encountered if this type of policy is implemented.
Based on your position, what issues might you run into in your meeting?
In your own words, please post a response to the Discussion Board and comment on other postings. You will be graded on the quality of your postings.
Unit-2 IP
Assignment Name: Unit 2 Individual Project
Deliverable Length: 2–3 Pages
Details:
Complete the following portions of your strategic plan:
Describe the health care organization’s service strategy. Include strategies to create a healing environment within your organization that affects patients, visitors, and employees.
Be sure to address the following:
How does your service strategy develop a culture of customer service?
How does your service strategy create an environment for employees?
Identify how your service strategy is linked to the organizational vision and mission.
Unit-3 DB
The health care organization that you work for will be expanding soon; therefore, it will need to hire many new employees. You will be meeting with other managers of the organization to discuss your hiring plan.
To prepare for this meeting, you are to briefly (3–4 paragraphs) discuss the following:
What constitutes quality in health care organizations for employees
Why these are the essential components of staff quality
Unit-3 IP : Management Performance Plan
For this unit’s assignment, you are to complete the following portions of your strategic plan:
Create a management performance plan that includes the following information:
* Define a management performance plan that links action plans to the following issues:
o Motivation
o Empowerment
o Training
o Coproduction with patients and families
Create and employee hiring/training/retention plan that includes the following information:
* Define an employee hiring/training/retention plan that links action plans to the following issues:
o Motivation
o Empowerment
o Training
o Coproduction with patients and families
Identify how your action plans are linked to the following within your organization:
* Vision statement
* Mission statement
* Service strategy
Unit-4 DB
For this assignment you are to take a position on the following statement (2–3 Paragraphs):
Information systems will fundamentally change the ways in which health care organizations are structured.
Be sure to include whether you agree and why.
Unit-5 DB
For this assignment you are being asked to consider ethical issues in public health and health services. Using course materials, the Internet, and your Library you are to choose one of the following questions:
What tensions exist between protection of the public’s health and protection of individual rights?
How should scarce health resources be allocated and used?
What should the balance be between expenditures and quality of life in the case of chronic and terminal illness?
What are appropriate limits on using expensive medical technology?
What obligations do health care insurers and health care providers have in meeting the right-to-know of patients as consumers?
What responsibility exists for the young to finance health care for older persons?
What obligation exists for government to protect the most vulnerable sectors of society?
Is healthcare a right or privilege in the United States?
While there are no right answers to these questions, it is necessary to be able to support your position with evidence, link medical ethics to your answer when appropriate, and cite the sources that you use in addressing the question you select.
Unit 5- IP: SWOT Analysis
strengths, weaknesses, opportunities, and threats. Strengths and weaknesses are internal factors. Opportunities and threats are external factors.
Instructions
You are to complete the following portions of your strategic plan:
Create a SWOT analysis.
Define a strategic management plan, using SWOT analysis.
Identify the (internal) strengths of the organization structure.
Identify the (internal) weaknesses of the organization structure.
Identify the (external) opportunities.
Identify the (external) threats.
Match the internal and external environments to attain the organization goals.
Define a continuous improvement plan that indicates how you will do the following:
Measure outcomes
Identify service problems
Eliminate gaps in performance
Identify how your action plans are linked to the following:
Vision statement
Mission statement
Service strategy
Summarize your overall plan, indicating its current limitations and implications of your plan for the health care industry as a whole.
Keep your SWOT short and simple, and avoid complexity and overanalysis. If it helps to organize your thoughts, use a SWOT table.
Please submit your assignment.
Answer of eah DB and IP in seperate file. Answers are with references and citations.
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